School-Based ICT Coordinator
StoryMap.

Your forms. Your dashboards.
Your daily programme tools.

YOUR PRESENTERTebogo Hlongwane

17 September 2026 · Matthew Goniwe, Benoni Campus

THE ICT COORDINATOR SUPPORT TOOLS

One StoryMap.
Your daily access point.

Log the right query every time.
Submit support tickets to Chartall Creations.

Chartall Creations(Pty) Ltd

SCHOOL-BASED ICT ONSITE SUPPORT & TRAININGDAY 1 17 SEPTEMBER 2026

THE SCHOOL-BASED ICT COORDINATOR STORYMAP AT A GLANCE

Use the StoryMap and Help Desk system to log the right support requests throughout the programme.

01HELP DESK ACCESS

Access the Help Desk system through the School-Based ICT Coordinator StoryMap.

02ICT SUPPORT QUERIES

Log all ICT resource queries correctly so support can be tracked and resolved.

03ACCOUNT SUPPORT

Capture GDE Microsoft account queries and submit support tickets to Chartall Creations.

Know the system. Log the right query. Use the Help Desk correctly and submit support tickets to Chartall Creations.

Let’s go straight into the live demonstration.

Then press CtrlT in Chrome